CUSTOMER SERVICE REPRESENTATIVE (Italian & Spanish Speaking)
Job location: Iaşi, Romania (Hybrid)
Employment Type: Full-time
Company Description
Born in UK in 2017, Better Bookings is today a European provider in online travel flash sales and solutions for travel company.
We operate in 6 different markets and we are always looking to expand further!
Job Description
We recruit a Customer Service Representative for our Italian and Spanish Markets
You will be a key contributor to our sales team's success.
You will primarily be in charge of caring the clients providing quotations and support on their queries.
In addition you will work closely with the content team preparing the sales planned for each country.
You will provide outstanding customer service by liasoning between the sales team and the customer.
Key Responsibilities
- Providing support to the Sales Team and customer with submission of orders.
- Coordinating with customers to ensure order data is correct
- Check that all closed sales have correct internal product codes and all other relevant information for internal processing for delivery and invoicing
- Identify, manage and change requests while working with Business Development Managers and Project Managers to update closed sales when required
- Effectively manage project delivery for non-project managed orders direct with customers.
- Create and agree on realistic/achievable project plans with customers, clearly defining scope
- Maintain non-project managed order documentation, including time recording
- Monitor progress to ensure work is delivered to meet agreed deadlines and budgets
- Work with Tawk.to to facilitate delivery of services
- Provide a customer focal point / point of contact
- Ensure work delivered is of a high quality and within scope of service ordered
- Manage customer expectations to deliver a high level of customer service, managing relationships and communication with all key stakeholders
Key Skills & Attributes:
- Customer focused
- Strong communication skills (written and verbal)
- Build & maintain effective relationships with key stakeholders on all internal teams
- Results oriented & willing to challenge the status quo
- Accountable, willing & able to work autonomously with “light touch” management supervision
- Ability to understand & comply with processes & procedures
- Excellent organisation & time management skills
- Capability to plan and organize work to meet individual, team and departmental objectives.
- Excellent administrative and coordination skills as required when coordinating multiple projects
- Ability to provide creative and corrective solutions to problems
- Flexible working approach. Ability to adapt, react positively and drive change
- Proficient with MS office packages in particular Word, Excel and Outlook
Essential Skills
- Must be a fluent Italian and Spanish speaker
- Previous experience of working in a busy administration function
